This guide provides a detailed walkthrough of the Canada Import Broker Platform, helping brokers efficiently manage shipments, documents, and customs interactions through the platform.
The platform's interface is divided into three main panels:
- Left Panel: Displays your queue of shipments. Each shipment is represented by a card or tile, indicating the status and actions required. By selecting a card, you can view and manage the shipment details.
- Middle Panel: Contains all documents associated with the selected shipment. These documents may include those emailed to the platform using a unique customer email ID or those uploaded manually.
- Right Panel: Used for additional details, status messages, and actions related to the shipment process.
Platform Overview
The Shipment Card is a key feature within the left panel. Each card represents an individual shipment that requires your attention and action.
- Each Shipment Card contains essential details about the shipment, such as the shipment ID, status, and any associated entries that need to be completed.
- The cards are organized in a queue, with the most urgent or recent shipments typically at the top.
- Interaction with Shipment Cards:
- Selecting a Shipment: By clicking on a Shipment Card, you can bring up all the associated details for that shipment in the middle and right panels. This allows you to review documents, update information, and file necessary customs declarations.
- Multiple Shipments: When managing multiple shipments, you can switch between them by selecting different cards. Each selection updates the information displayed in the middle and right panels to reflect the chosen shipment.
- Associated Actions:
- Review and Filing: After selecting a Shipment Card, you can proceed with reviewing documents, accepting data, and filing the necessary customs entries (e.g., IID).
- Status Updates: The card’s status will update based on actions taken, such as filing the IID or receiving acknowledgment from CBSA, keeping you informed of the shipment's progress.
Shipment Card Detail
- Viewing Shipment Queue: The left panel lists all active shipments. Select a card to bring up the details for that specific shipment in the middle and right panels.
- Document Management: In the middle panel, you can view, download, print, or upload additional documents. This panel is crucial for reviewing documents before proceeding with customs filings.
- Document Review: After reviewing the necessary documents in the middle panel, you can choose to accept the data. If everything is in order, proceed to file the IID.
- Monitoring the Filing Process:
- After filing, the IID status will move to a "Filed" state.
- It typically takes 3-4 minutes to receive an initial acknowledgment from the Canada Border Services Agency (CBSA). A successful acknowledgment will show as "Green Acknowledged."
- If the filing has errors, it will be rejected. However, rejections should be rare due to the platform's validation checks before submission.
- Handling Rejections: If you receive a rejection:
- The platform will allow you to update the IID and re-submit it.
- Make necessary corrections, then accept and file the IID again.
- Post-Filing Process:
- After acknowledgment, within 2-3 minutes, you'll receive a business validation response from CBSA. Depending on the response, the IID may be accepted or rejected.
- If accepted, you will await the arrival of goods. The status will update once the carrier’s manifest matches the IID.
- Upon the carrier reaching the border and all conditions being met, you will receive a "Goods Released" message.
- Reviewing the B3: Once goods are released, the B3 document will become accessible. Review the B3 data to ensure accuracy.
- Making Adjustments: If necessary, adjust tariff treatments, values, or classifications.
- Filing the B3: Once finalized, accept and file the B3 document.
- Status Details: The right panel displays status messages from CBSA. These messages include acknowledgments, acceptances, and any errors.
- Error Codes and Descriptions: In case of errors, you will receive an error code and description, enabling you to correct the issues before re-filing.